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Before using the card:

  • If the card isn't already activated, you may activate it by returning to the welcome page and entering your card number.
  • Know where the card is accepted by logging in and clicking CARD FEATURES.
  • Know your card balance by logging in and visiting the My Cards page. If the card is processed for more than its available value, it will decline.

Contact Cardholder Services:

  • For assistance at the point of sale.
  • To report a lost or stolen card.
  • For any issue not addressed above or in our FAQs.


American Express cardholders: 888-900-2347 in the U.S.

  • American Express lost and stolen line: 877-227-0956

Discover® cardholders: 888-842-0336 in the U.S., or 801-744-9918 outside the U.S.

MasterCard cardholders: 888-371-2109 in the U.S. and Canada, or 339-234-6415 outside the U.S. and Canada

Visa cardholders: 877-610-1075 in the U.S. and Canada, or 801-214-8892 outside the U.S. and Canada

Merchants are subject to change.
Prepaid cards issued in connection with loyalty, award or promotion program.

Blackhawk Engagement Discover® gift cards and prepaid cards are issued by MetaBank®, Member FDIC. Discover® and the Discover Acceptance Mark are service marks used by MetaBank under license from Discover Financial Services.

In Canada, MasterCard prepaid cards are issued by Peoples Trust Company pursuant to license by MasterCard International. MasterCard and the MasterCard Brand Mark are registered trademarks of MasterCard International Incorporated. In the United States, MasterCard prepaid cards are issued by MetaBank, Member FDIC, pursuant to license by MasterCard International Incorporated. MasterCard is a registered trademark of MasterCard International Incorporated.

In Canada, Visa prepaid cards are issued by Peoples Trust Company pursuant to a license by Visa Int. In the United States, Visa prepaid cards are issued by MetaBank, Member FDIC, pursuant to a license from Visa U.S.A. Inc.

The information on this site has been translated into French and Spanish for your convenience only. The translation may not accurately represent the meanings of terms, conditions and representations presented in the English language. The English language controls the meaning of the information provided herein.

For patent information, visit blackhawknetwork.com/patent.

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